Shipping & Returns
Hello and welcome to the Shipping and Delivery Information page!
You can purchase your items online and they are shiped directly to your doorstep. Shipping is free to all lower 48 states in the USA. We use the best carriers in the business to make sure your order gets to you on time. From the Secure Checkout page you'll see your item description, price and delivery method. Where available, you can also choose a faster delivery method for each item on your order, for an additional fee. Delivery times vary according to your selected delivery address, availability of your items and the time of day you place your order.
|Service||Locations||Delivery Schedule||Cost per Shipment|
|Free Economy Shipping (our choice of carrier)||All 48 lower USA states||May take up to 10 days
|USPS First Class
||United States of America||2-8 days||Varies by location|
|USPS Priority Mail
||United States of America||1-5 days||Varies by location|
|USPS Priority Mail Express||United States of America||1-2 days||Varies by location|
|USPS First Class Mail International||Most countries Worldwide||May take up to 30 days||Varies by location|
|USPS Priority Mail International||Most countries Worldwide||Usually 1-3 weeks||Varies by location|
UPS/Fedex and other methods on request
|Worldwide||Varies||Varies by location|
Additional Shipping and Return Info
Free shipping is available on in-stock items. You can see in your bag if your item is in stock. We normally ship within 24 hours, although orders placed on Friday will be shipped on Monday.
An RMA# must be issued within 14 days of receipt and item returned to ePrague; it is best to use trackable shipping methods so you can verify our receipt of item. For a full refund, the item must be returned in original shipped condition and there must be a problem/defect with the item which differs from the item description. Once the item is returned, we shall review the claim and promptly issue a refund. We may also charge a restocking fee.
For an item to arrive undamaged is the desire of every buyer. We do our best here on our end to ensure that this happens every time. Have no concerns about your knife or other item being properly packaged. Collectibles will be appropriately handled and wrapped. We take care that the factory knife box is also properly packed to ensure that it arrives undamaged as well. Here we understand the importance of all items that go along with a collectible knife, including the box and papers.
While USPS is our most common carrier used, customers occassionally ask us to ship via UPS or Fedex. If you would like to chose another service, please ask.